Refund policy

Return & Refund Policy

Layminora Aromas

Thank you for shopping with Layminora Aromas. We take great pride in the quality of our handcrafted products and want you to be completely satisfied with your purchase. Please review the policy below regarding returns, refunds, and exchanges.

Returns

Due to the nature of our products, we can only accept returns for items that are damaged, defective, or incorrect upon arrival.
If you receive a faulty or incorrect item, please contact us within 7 days of delivery at info@layminoraaromas.com, providing your order number and clear photographs of the issue.
Returned items must be unused, unburned, and in their original packaging.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original method of payment within 5–7 business days. Please note that shipping costs are non-refundable, except in cases where the product was received damaged or incorrect.

Exchanges

We do not offer exchanges or refunds for change of mind. Please ensure all product selections are made carefully before completing your purchase.

Sale Items

All items purchased on sale or during promotional periods are final sale and not eligible for return, refund, or exchange unless faulty.

Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged or in error. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

If you have any questions or concerns regarding your order, please contact us at info@layminoraaromas.com. Our team will review your enquiry and respond as promptly as possible.