This Product Care page has been created to guide you through simple, practical instructions to help ensure the safety, performance, and longevity of your products.
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Candle Care
To ensure the best burn, fragrance throw, and longevity of your candle, please follow these care tips:
- Trim the wick to 5mm before each burn to prevent smoking and an uneven flame.
- Allow a full melt pool on the first burn (until the wax reaches the edges of the jar) to avoid tunnelling.
- Burn for no longer than 3–4 hours at a time and never leave a candle unattended.
- Place on a heat-resistant surface, away from drafts, children, pets, and flammable objects.
- Keep the wax free of debris such as wick trimmings or matches.
- Extinguish safely using a candle snuffer where possible—avoid blowing directly onto the flame.
- Stop burning when 10mm of wax remains to prevent overheating the container.
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Reed Diffuser Care
To enjoy a consistent and long-lasting fragrance from your reed diffuser, follow these simple care tips:
- Place in a well-ventilated area away from direct sunlight, heat sources, and air conditioning to prevent rapid evaporation.
- Flip the reeds every 3-4 days (or as needed) to refresh and strengthen the scent throw.
- Use fewer reeds for a lighter fragrance and more reeds for a stronger scent.
- Avoid placing on delicate or polished surfaces, as fragrance oil may cause damage if spilled. Wipe any spills immediately
- Keep out of reach of children and pets and avoid skin or eye contact with the oil.
- Do not light the reeds or ingest the diffuser liquid.
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Room Spray Care
To get the best performance and safely enjoy your room spray, please follow these care instructions:
- Shake gently before use to ensure the fragrance is evenly dispersed.
- Spray into the air, away from your face, body, and eyes.
- Test on fabrics first before spraying onto linen, curtains, or soft furnishings, as some materials may stain.
- Avoid direct contact with surfaces, especially polished, painted, or delicate finishes.
- Store in a cool, dry place, away from direct sunlight and heat.
- Keep out of reach of children and pets and do not ingest.
- For external use only.
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Wax Melt Care
For a safe, enjoyable, and long-lasting fragrance experience, please follow these wax melt care instructions:
- Use only with a suitable wax melt burner designed for wax melts.
- Do not add water to the wax melt or burner.
- Place one melt at a time into the burner dish—more is not always better.
- Use an unscented tea light (if using a traditional burner) and ensure it is the correct size for your burner.
- Never leave a burner unattended while in use and keep away from drafts, children, and pets.
- Allow the wax to cool completely before removing or changing scents.
- Do not overheat—if the scent fades, extinguish the heat source and replace the melt once cooled.